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| General Questions |
Why Choose Us? |
Domain Questions |
Storage & Traffic |
| Our Network |
Email Facilities |
FTP and FrontPage |
Scripts & Programs |
| E-Commerce Features |
Database Support |
Control Panel |
Support |
General Questions
What is your billing cycle and how can I pay?
We have three billing cycles to choose from, Monthly, Three Monthly (Quarterly) or Annually
(discounts apply).
You can pay via Secure Online Credit Card, E-Check payment (we accept all major Credit Cards) or PayPal.
We will also consider other forms of payment such as Western Union or electronic funds transfer in special situations.
To enquire about these other payment methods please email accounts here
If I upgrade between your plans, will I have to pay the setup fee again?
No, you will not have to pay any setup fees when you upgrade - you simply pay the new monthly
rate. However, if you downgrade your hosting plan then there is a charge of US$17.00 to cover
our costs.
Will my site be backed up?
A backup facility is provided in your control panel so you can back up your site as often as
you like. We also perform daily backups of all servers for your protection..
Do you have limitations on the types of content which can be held on your
servers?
Yes, we do. In a nutshell, your site must be legal and must not encourage illegal behavior.
It must not contain any obscene, threatening or hateful material. Examples of unacceptable
content include pornography, pirated software, materials related to hacking, and nudity.
For more information please refer to our
Terms and Conditions.
Do you accept international orders?
Yes we accept orders from anywhere around the world.
Do you put banner ads on my web page?
No, we do not place banner ads or any other form of advertising on the web pages of any of our hosting
packages with one exception, our Free hosting packages require a small text link at the top of the page.
Can I send spam (unsolicited bulk email) from your servers?
No. In fact, we have a strict anti-spam policy. Please see our
Terms and Conditions for
more information.
Can I use my account for commercial purposes?
Absolutely. The Internet is the fastest growing medium in history, and we highly encourage
you to take advantage of the opportunities it has to offer.
Do you offer dialup facilities?
No. You will need to gain access to the Internet through a local Internet Service Provider.
Once you have access to the Internet, you will be able to manage your web site on our servers
from wherever you are in the world. You can manage files via FTP or your Control Panel.
How long does it take to set up a new account?
Not long at all. New accounts are generally set up well within 4 hours from the time we
receive your order. Once your account is set up, we will send you an email to let you know
your account details and login information. If you are using FTP or our Control Panel to
upload your site, you can begin uploading files to your new web site as soon as you receive
your account details. You will be given a temporary URL to access your site via the web prior
to the completion of your domain name registration/transfer. If you are using FrontPage to
upload your site, you will need to wait until your domain name has been registered or
transferred before you can publish your site - that usually takes a day or two - please see
our Domain Name Questions for further details.
Do I get detailed statistics about my site?
Yes. You have access to daily statistical reports about your site's traffic. The reports will
include information about visitors, page views, file accesses, referrers, browsers used by
your visitors, platforms used by your visitors, visitors' hosts, visitors' top-level domains,
and the most common entry and exit pages. These reports are among the most detailed and
useful around, but you will also have access to your raw log files in case you want to examine
the data further.
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